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How can citizens find out about available administrative services?

Admin 28/04/2020 1 907 Site News

There is no single platform or database containing information on administrative services. To find out where the service can be received and what documents are required, Ukrainians typically spend a lot of time searching for this information on the internet. 

The Ministry of Digital Transformation of Ukraine is addressing this issue by developing a unified register of administrative services (e-register): once launched, it will provide information on the cost of service, processing time, required documents, and details on the service providers.

In the future, this register will also be used to collect data on how service providers perform their services, so that standards for speed and quality are met.

SURGe, funded by Global Affairs Canada, through the Administrative Services Office (ASO), supports the Ministry in performing data verification in the register and providing quality assurance for the register to ensure that the database works correctly, and user support. The e-register is expected to be developed in the coming months. (https://registry.diia.gov.ua/guest/).
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